Refund & cancellation policy

Last updated: 29 July 2026

This policy applies to professional audit and briefing engagements offered by Space Insight. It does not cover physical product sales or software subscriptions — we do not sell those.

1. Eligibility overview

Refunds depend on how far the engagement has progressed. Informational prices on the Site are not charges until you accept a written scope note and we invoice or collect a deposit.

2. Cooling-off before work starts

If you cancel in writing before we confirm that packet intake is complete and review has begun, we refund 100% of fees paid for that engagement, including any scheduling deposit.

3. After review has begun

Once a reviewer has started reading the packet:

• Full refund is not available for work already performed.
• Partial refund may apply if you cancel mid-engagement: we invoice for hours or packet portions completed and refund the unused remainder of prepaid fees.
• Completed findings memos already delivered are non-refundable.

4. Non-refundable items

• Delivered findings memos and wave summaries
• Completed remediation briefing sessions
• Third-party room or courier costs incurred at your request and itemised in advance

5. Deposits for batch waves

Waves of five or more packets may require a 30% scheduling deposit. If you cancel the wave more than five business days before the agreed start date, the deposit is refundable in full. Inside five business days, the deposit is retained to cover reserved reviewer time unless we successfully rebook that capacity — in which case we refund the unused portion.

6. Rescheduling

You may reschedule a briefing or review window once at no charge with at least three business days’ notice. Later changes may incur a ₩80,000 administrative fee.

7. No-shows

If you miss a scheduled remediation briefing without notice, the session fee is charged. We will offer one courtesy reschedule at our discretion.

8. Work already started & materials

Vendor packets you supplied remain yours. We delete or return copies according to our retention practices in the Privacy Policy. Fees cover professional time, not purchase of materials; we do not bill “kit” costs unless you asked us to print or courier documents at your expense.

9. Refund process and timing

Email hello@spaceinsight.digital with your engagement reference and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within ten business days of approval. Bank processing times may add several days.

10. Contact

Refund requests and questions: hello@spaceinsight.digital · +82 2-2188-4500 · 362 Gangnam-daero, Gangnam-gu, Seoul 06241.